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CONCORD, NH – Planned Parenthood of Northern New England (PPNNE) today announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in health care consumer and workforce engagement. Press Ganey recognizes PPNNE as a top-performing health care organization, achieving the 95th percentile or above for performance in patient experience, out of more than 20,000 medical practices. 

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading health care organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients. 

“Press Ganey is honored to recognize Planned Parenthood of Northern New England as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Planned Parenthood of Northern New England’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in health care.”  

“This award highlights what our patients have known all along — that our staff provide the highest quality reproductive and sexual health care services,” said Kai Williams, Vice President of Health Care Delivery, PPNNE. “We thank Press Ganey for the recognition, as well as our patients for entrusting us with your care.”  

One PPNNE patient shared in their satisfaction survey, “PPNNE is the model of what health care should be.” 

Another patient said, “I was treated so well when I came to Planned Parenthood…Thank you so much for taking care of me, Planned Parenthood. I will definitely be recommending you to others.” 


Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.  

Planned Parenthood of Northern New England (PPNNE) is the largest sexual and reproductive health care provider in northern New England. In FY21, PPNNE served more than 34,000 patients, and provided $5.4 million worth of free and discounted health care.